Some frequently asked questions
Wow, this is all a bit different isn't it? How does it all work? What's Alfred's favourite colour? And other frequently asked questions.
How can I promise you all this?
Economies of scale. Bargaining power. Bulk rates. Efficient distribution. Enhanced underwriting. Many names with one idea: long live the broker! And if the broker is Alfred, we are talking about Achilles without a heel.
But what if I'm a busy person?
Alfred and his little helpers will always try to get back to you as quick as they can. Which is pretty fast. If you are in a real hurry, just let us know and we'll see what we can do. We can even get your documents sent your way with next day delivery. If you’re interested about our value-added car registration service, ask me about it and I’ll be more than happy to tell you.
But what if I'm not a fan of this internet thing?
I can take all the info from you over the phone and give you all the info you need at the same time. Easy.
How can I pay?
Alfred is a fan of credit card or cash. If you’re visiting our office you can choose your payment method but if you want it delivered we’ll have to charge you before we dispatch your documents. You should know that sometimes the banks impose a small charge for credit card payment but we will let you know about it well beforehand if it applies to you.
What if I have more than one car?
We'll be able to negotiate a group discount on your behalf if your cars are due for renewal at similar times. Or why not get together with a few workmates and we'll see if we can do something very special for you.
Whereabouts are you based?
We're based in Dubai, but we can deliver and issue policies all over the UAE. For more information, check out our contact page.
What if I want to change my policy?
Let us know, and we can sort out changing your policy. In fact, as we love our clients, we'll even do this for free. However, your premium might change, but we'll let you know about that.
I'm pregnant, can I buy medical insurance to cover the birth?
Insurance isn't designed for certainties! Why would the insurance company let you pay 3000 Dirhams when they know for a fact they're going to have to pay out 5 times this when it's time for your delivery? You can still get medical insurance, but it will not cover anything to do with the pregnancy. If you are not pregnant yet, ask one of Alfred's helpers for advice on which is the best policy for you.
I'm leaving the country, how do I cancel my insurance?
We're sad to see you leave. Providing you haven't had any claims, we can sort out cancelling your policy and getting you a partial refund. Each insurance company has their own refund set up, and you'll probably have to pay an administration fee.
I've moved house, how can I change my details with Alfred?
If you've changed job or location, please let us know so we can update your records. Your contents insurance won't be transferable, but we can issue a new policy no problem.
Does my car insurance policy provide fully comprehensive cover in other GCC countries?
We only work with companies who provide fully comprehensive cover in Oman. For other GCC countries, you should check your policy schedule, but it probably won't unless you ask for it specifically.
Can someone else drive my car?
You should check your insurance cover - some of them have a named driver policy.
I've lost my insurance certificate, can I get a new copy?
Sure, get in touch with us and we'll send you one straightaway.
How can I find out how my claim is getting along?
Alfred tries to make sure you're constantly informed about your claim process, but feel free to ring our claims department any time.