How do we choose our panel of insurance companies and products?
Claims service – after all what’s the point of an insurance policy if it doesn’t work at the time of a claim? We take the claims support we receive from insurance companies very seriously and this is one of the key factors in deciding whether we wish to continue working with a particular provider or not. This is what keeps them committed to satisfying us in every single claim – and we manage thousands of claims annually! Learn more here.
Pricing strategy – we understand that we must obtain the best value for our customers and hence we constantly and pro-actively negotiate scheme terms that bring you the best deals in the market. If a particular insurer is expensive, they would automatically become disqualified as our strategies are not aligned. Learn more about our commitment to price competitiveness here.
High-level people relationships – companies don’t do business – people do. Our MD has been in the Dubai insurance industry since 1980 in the capacity of an insurance broking director. He hence knows who are the right people to work with and who would truly support our clients and us at the time of an unusual or largeclaim (catastrophic claims cost insurers millions and they sometimes naturally try to find ways not to pay out). In a market so intensely driven by relationships, this is one of our core value-add that all our clients, no matter how small or large, benefit from. Knowing who is running a particular company for us is also a very significant factor in deciding whether we would be working with them or not.
Anyway, an extra percentage here or there means little in terms of the grand scheme of things and our overall strategy to deliver outstanding insurance service with an unbeatable commitment to claims mediation.