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Legal stuff

Terms of Use
The site belongs to AFIA Insurance Brokerage Services L.L.C. which has been authorised by the United Arab Emirates Insurance Authority, registration no. 85. The site is intended to provide information and assistance for members of the public in the United Arab Emirates interested in purchasing commercial and personal insurance.

AFIA Insurance Brokerage Services L.L.C., since in 1995, has been authorised by the United Arab Emirates Insurance Authority, registration no. 85. Alfred’s Insurance Market and all associated branding elements are the intellectual property of AFIA Insurance Brokerage Services L.L.C , and copyrighted 2011. All rights reserved.

We are dedicated to providing you with high quality service and we want to ensure that we maintain this at all times. If you feel we have not offered you a first class service please contact us and we will take the necessary action as promptly as possible.

Browser Compatibility
This site has been designed to be accessible to as many web browsers as possible. It will not look the same in every browser but the content should be available and accessible in all browsers. Please use the facilities within your browser to present the pages in the best way for you. Most browsers will allow you to alter font size and you may also be able to make other changes. For best results, please use Internet Explorer 7 or higher, or Firefox 3 or higher. If you are using an older browser, we recommend that you upgrade.

Whilst we strive to adhere to the accepted guidelines and standards for accessibility and usability, it is not always possible to do so in all areas of the website. We are continually seeking out solutions that will bring all areas of the site up to the same level of overall accessibility. In the meantime should you experience any difficulty in accessing the website, please do not hesitate to contact us.

While we would typically work to better each quote that is submitted to us, we would not attend to quotes that appear to be understated. In any case, we accept no liability in the event that we do not respond with a quote or respond with a higher number. Whilst all reasonable care has been taken in the preparation of this site no liability is accepted under any circumstances by AFIA Insurance Brokerage Services L.L.C. or any of its associated brands for any loss incurred as a result of reliance on any statement, error or any omission contained herein. The statements within this site reflect our understanding of current and proposed legislation, which may change without notice. The content of this site should not be regarded as specific advice in relation to the matters addressed.

Information that you provide to us
The information that you provide to us will be used to determine the acceptance and cost of your insurance. You must provide us with any information that would influence the decision of the insurer whether to accept your insurance and at what cost. If you don’t provide any such information your insurer may have the right to decline to pay any claims that you may make. If you have any doubt as to whether a particular piece of information should be disclosed please discuss this with us.

Insurance Policy Terms
Insurance policy terms and conditions as per the provided policy booklets, certificates and schedules apply to all policies arranged and supersede statements made in all other contexts. Claims are authorised as payable only at the discretion of the underwriter.

We hope that you are happy with your policy. Please read it carefully to see it meets your needs. If not, you may have a right to cancel your insurance. These rights will be detailed in the accompanying documents.

Making a Claim
If you need to make a claim please refer to the guidance in the relevant section of the Policy Wording. Click here to begin the process of reporting a claim.

Data Protection
Any information you give to us will be held securely and used to administer your insurance and update our records.