Ashmy Arackal

Ashmy leads the Travel Insurance business at InsuranceMarket.ae™, combining strong operational expertise with a passion for customer-focused solutions. As a trained OPEX Blue Belt professional, she brings over 10 years of experience spanning the UK and UAE insurance markets, with recognized excellence in end-to-end motor and travel claims management. Her commendable service has been honored with the prestigious Allianz UK Claims High Flyer Award for “Making it Right for the Customer.” Since April 2024, Ashmy has served as Head of Travel Insurance, where she oversees claims assistance, contact center operations, and drives digital transformation to ensure a seamless customer experience. Her leadership empowers a high-performance Travel Advisory Team, setting new benchmarks in customer satisfaction and operational efficiency. As Operations Manager, Ashmy supervises multi-functional teams, consistently improving claims management and 24x7 customer support services. She began her career with Allianz Services, quickly advancing from Deputy Team Leader to Motor Claims Officer, where she specialized in handling complex claims for UK clients. Today, Ashmy is recognized for her ability to foster service excellence and continuous process improvement, making her an invaluable asset in the travel insurance sector.