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The privacy of those we deal with is important to us, and as such, we are committed to handling your data & information responsibly and respectfully. This privacy statement explains what personal data we collect from you on our www.afia.ae and www.insurancemarket.ae websites and how we use it, as well as outlining your choices regarding our use of your information, and how you can access and update it.

Personal Identification Information

Our websites allow users to navigate them anonymously: with personal identification information only collected from users when voluntarily submitted through actions such as registering on the site, requesting information about products & services or filling out a form, for example.

Voluntary data fields include name, email address, phone number(s) and these may be used in connection with our permission-based subscription services such as promotional emails, email alerts as well as direct requests for call-backs, quotation enquiries etc.

It is the choice of the user as to whether they wish to share such personal identification information: however, it should be noted doing so might prevent the ability to engage in certain on-site activities. Please note that we do not obtain data directly from any third parties.

Our web server automatically recognises and records the visitor’s IP address, the web pages visited and any personal information voluntarily supplied by the user. In terms of non-personal identification information collected when interacting with our site(s), this may include the browser name, operating system or similar, and is not connected to any ability to identify the user or trace them as a person.

Usage of “Cookies”

When you visit our site, we may attach a cookie to your browser. Cookies are small text files that allow us to identify your computer, recognise repeat users, observe anonymous user behaviour and compile aggregate data about users in order to improve our service and enhance their experience. You can set your browser to either refuse cookies or to be alerted when any are being sent. It should be noted, however, that restriction of cookies can result in a loss of functionality on some areas of the site(s).

Why collect your data & information?

Please note we will only collect and use your personal information for a small number of reasons, these being:

  • To deliver and improve our customer service: having your information helps us respond to your requests with greater accuracy and efficiency
  • To continuously improve our site(s): we act on feedback that you might wish to leave us
  • To send periodic communications: we may email our users to respond to their solicited queries/ requests, or to alert them to promotions if they have agreed to such unsolicited contact from us

How do we protect your information?

We take our responsibilities seriously and as such, have appropriate data collection, storage & processing and appropriate security measures in place to protect against disclosure or destruction and any unauthorised access or alteration of your personal information and that of any data related to you stored on our site(s).

Unsolicited communications

We manage our marketing “in-house” and are proactive in periodically contacting subscribed users with information relating to products, services and promotions that may be of interest to them by electronic mail, SMS, telephone, Whatsapp. We acknowledge that users have a choice in whether to receive “SPAM” and to opt out of such mails. Note that our marketing communications come from trusted email addresses: [email protected] and [email protected] . In the interests of respect for our users’ privacy, we will only contact you if you give us permission to: our employees are discouraged from sending unsolicited messages and we take any complaint in respect of infraction of this, seriously.

How to access & control your personal information/data

You always have a choice with regards to whether you want us to keep in touch. If you have previously accepted to opt-in to alerts, newsletters, and other promotional communications we will use your name and address supplied to send them to you: however, if you no longer wish to subscribe you may Opt-Out by either replying to the email we sent you or by contacting [email protected]. You should also write to this email address should you wish for us to amend or delete any of the personal information we may hold for you. If you request to Opt-Out or have your information deleted, please rest assured we will not retain any of your information on any of our systems except for the log/email of your request.

Your information will be retained as required to allow us to provide you with ongoing services such as claims handling or as needed to comply with any specific legal or regulatory obligations (for example, 10 years file retention for Liability classes of insurance).

Information Sharing and Disclosure

As part of the process of providing you with the product or service requested, we may undertake certain checks or exchange information through various databases. For example, as part of the process for underwriting general insurance products, we may check with a licensed credit-referencing agency and a record of this search will be made. When we make any checks or exchange information, we will include further details of the same within the web site or when we write to you. Please be assured that it is not our policy to sell or share, divulge or disclose, any customer supplied data to any third party other than with the express consent of that customer or where we are required or authorised to do so by law.

Third Party Websites

Our site(s) may contain content that links to the sites and services of our strategic partners, approved suppliers or other third parties. Browsing and interaction on these sites is subject to that website’s own terms and conditions and privacy policies, over which we have no control. Similarly, we do not have an input into their content or the maintenance and practices for the links to or from our sites. We would encourage users to therefore pay attention to the respective privacy policies of these third-party sites for clarification on how they handle users’ data.

EU Residents/GDPR Policy

In acknowledgement of the provisions of the General Data Protection Regulation of the European Union (EU), we recognise the rights of any users of our website(s) who are EU residents, to access personal data about them and also their right to limit its use and disclosure. When dealing with an EU resident, it is our default policy not to share data with anyone without express consent or unless authorised by law. Please refer to How to access & control your personal information/data in order to request access to or to limit use and disclosure of your personal data.

Giving Consent and Asking Questions

Our privacy policy has been created to reassure users of our website(s) that we place their patronage and privacy at the very top of our priorities. In using our site(s), and ticking the relevant check-box, you are accepting the terms and conditions stated here. If we change the privacy policy, we will post the changes on this page and place notices on other website pages so that you are aware of how we use your information at all times. If you continue to use the site(s) this signifies acceptance of any or all of the changed terms. The internet is a global medium and as such, your information may be transferred outside the GCC. When you submit your information, you consent to such transfer.

If you have any queries or indeed any issues in connection with this policy, you may contact our data controller:

Compliance Committee
AFIA Insurance Brokerage Services LLC trading as InsuranceMarket.ae
27 th Floor, Control Tower, Motor City, PO Box 26423, DUBAI, United Arab Emirates
Email: [email protected]
Telephone: +971 (0)4 421 5819