Biography
Insurance operations and business development specialist with 8+ years of expertise in motor and medical insurance, customer experience, and AI-driven productivity.
Veeral Joshi is the Chief Business Development Officer at InsuranceMarket.ae, where he leads strategic growth and operational excellence across the Motor and Medical insurance verticals. With more than eight years of hands-on experience in the UAE insurance market, Veeral has consistently delivered strong results in lead conversion, renewal retention, claims management, and team development. His leadership is marked by a forward-thinking, people-first approach and a track record of embracing digital transformation, including innovative AI tools for insurance operations. Veeral’s solid expertise is reinforced by his Award in General Insurance (W01) from the Chartered Insurance Institute (CII), UK. His commitment to customer experience and operational efficiency has made a tangible impact on organisational performance and customer satisfaction, positioning him as a trusted leader within the motor and medical insurance landscape of the UAE.
Education
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Bachelor of Commerce – Mumbai University, India
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Award in General Insurance (W01) – Chartered Insurance Institute (CII), UK
Areas of Expertise
Motor Insurance
Specialist in managing and optimising motor insurance operations, policy servicing, and efficient claims handling for the UAE market.
Medical Insurance
Experienced in driving medical insurance growth and ensuring streamlined processes for customer-centric outcomes
Renewals & Retention
Proven ability to improve renewal rates and customer retention amid the competitive UAE insurance sector.
AI-driven Insurance Operations
Utilising advanced AI and Insuretech tools to enhance productivity, automate processes, and boost customer value.
Customer Experience & Claims Management
Dedicated to refining customer journeys and ensuring timely, fair insurance settlements for both motor and medical insurance clients.
