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Own-Damage Claims

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Published on 31 Dec 2020

Last updated 26 Nov 2025

2 min read

How to claim for “own damage” under a car insurance policy?

The key question is whether you have a Comprehensive or Third-Party Liability insurance policy. With a Comprehensive insurance policy, you can only claim for your own damages when you’re at fault. With Third-Party Liability insurance, you are ineligible to claim for your own damages, irrespective of fault, as it only provides cover for your liability to others in respect of the damage you cause to their vehicles or property. To learn more about the differences between the two types, we recommend reading our previous blog: Should I purchase comprehensive or third-party car insurance?

If you are not at fault

Assuming you’re not at fault, you will need to have a copy of the accident report issued by the police, stating that you’re not the party at fault. And provide your insurance provider with the report, as they will instigate a claim against the other party’s insurance on your behalf, or tell you alternative steps you need to take first!

If the accident was your own doing

However, if you’re the party at fault and have Comprehensive car insurance, you can still claim for your own damages and pay for the damages of the other party as well. The process is relatively simple: you’ll need to supply the police report to your insurance provider and discuss the next steps in making a claim. Once your insurer has considered the details of the claim, they will ask for estimates of repair to fix your vehicle or may offer you a settlement figure if your car is damaged beyond repair. Keep in mind that the insurance company will want to minimise their outlay, so if you are unhappy with a garage they have suggested to undertake the repairs, or a settlement they have offered in respect of a total loss claim, you should discuss your concerns with them or call us on our Toll-free number 800 ALFRED or visit InsuranceMarket.ae for assistance.

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author

Rachel Al Mughairi

Chief HR & Engagement Officer & Director of Strategic Marketing

Seasoned insurance communications and customer engagement leader with 34+ years of international experience across the UK, Europe, and the Middle East.

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