Rating 4.8/5
from 28,000+ reviewsfrom 28k+ reviews
Hassle-free Claims Service With Alfred
Let us be there for you when you need us most!
Highest rated insurance platform
Simple and fast claims process
Highest rated insurance platform
Simple and fast claims process
Why customers trust
InsuranceMarket.ae with claims
Alfred will be sure to be here when you need him most. Accordingly, if you’re in an accident, get in touch with us so we know you are okay and we can help you through your claims process. Our strong relationships with our providers means we can often get things done faster than market practice, and we have lots of experience making sure claims are paid quickly and your hire car is ready for you.
Since we know the procedures, we only need the bare minimum requirements: we understand that the process might appear stressful and we want to make things as easy for you as possible. Let us delight you with our service at the time when you need it most.
Enjoy a hassle-free claim with
InsuranceMarket.ae
Your dedicated claims manager
With a dedicated claims manager, and no call centres, you won’t have to repeat yourself.
Everything is online
Just submit your claim on our website or via email and we’ll get right to registering it.
Everything is online
Just submit your claim on our website or via email and we’ll get right to registering it.
Here are some examples of supporting documents
Car, Yacht, Bike
Vehicle registration card, police report, driving license (if applicable), other documents, etc.
Travel
Police reports (even for loss of passports), airline certificates in the case of lost baggage upon arrival, etc.
Life
death certificate, doctor’s report etc.
Medical
Claims forms signed by doctors, doctor’s reports, prescriptions, pharmacy bills, lab report bills, etc.
Home
Photos of damage, police reports, repair estimate, etc.
Car, Yacht, Bike
Vehicle registration card, police report, driving license (if applicable), other documents, etc.
Travel
Police reports (even for loss of passports), airline certificates in the case of lost baggage upon arrival, etc.
Life
death certificate, doctor’s report etc.
Medical
Claims forms signed by doctors, doctor’s reports, prescriptions, pharmacy bills, lab report bills, etc.
Home
Photos of damage, police reports, repair estimate, etc.
If you're in an accident, try to do
The following things
Take photos of the scene and damage
Make sure you know where you are; look for road signs and landmarks
If anyone’s injured,call the ambulance immediately, and inform the police.
See if anyone saw what happens, and try to gather names
What sort of claim would you like to report?
Car claim
Life claim
Business claim
Motorbike claim
Yacht claim
Home claim
Medical claim or request for reimbursement
Travel claim - medical or otherwise
What our customers say about us
Rating 4.8/5
from 28,000+ reviewsfrom 28k+ reviews
ermacyra baldivia
I’d like to express my sincere appreciation to Shaista Khan from InsuranceMarket.ae for her outstanding assistance with my insurance claim. From the very beginning, she was extremely efficient, quick to respond, and incredibly professional. She guided me through every step, made the whole process smooth, and handled everything with impressive speed and accuracy. It’s rare to find someone who is both knowledgeable and genuinely committed to helping clients, and Shaista exceeded all my expectations. Her support removed so much stress from the situation, and I’m truly grateful for her excellent service. Highly recommended — thank you, Shaista, for making the entire experience easy and worry-free! 🌟✨
Bibi Moosa
I had the pleasure of working with Vanshika Choudhary from Insurance Market, and I could not be more pleased with her service. She was extremely professional, attentive, and proactive throughout the entire process. From the very beginning, she sent me a detailed email with all the necessary information for my claim, including guidance on where to take my car. She consistently followed up to ensure I had completed the initial inspection, checked with the workshop regarding timelines, and then followed up again to confirm I had collected my car. Her level of service is a welcome and much-appreciated relief, especially in an industry where customer service and clear communication can often fall short. Vanshika was articulate, professional, and made the entire process seamless. I am genuinely impressed and very happy with her service.
Naseer Khan
I had a great experience working with Wasim Sayed. He is highly knowledgeable about the insurance and took the time to clearly explain options, coverage, and costs. His approach is professional, transparent, and customer-focused. I appreciated his responsiveness and guidance throughout the process. Highly recommended for anyone looking for reliable insurance advice.
Hammad Rizwan
My recent experience obtaining car insurance from Ms. Saba Noor was truly exceptional. The service and professionalism displayed were of such an incredibly high caliber.. that I am highly motivated to go purchase another vehicle simply to have the opportunity to experience that level of unparalleled customer service once again. 5 stars is doing injustice, because this type of service deserves at least 7.
Pavan Chowdary
I am writing this to express my gratitude about having an outstanding experience working with Dr. Poorva Soota. From the very beginning, she is incredibly knowledgeable, patient, and attentive to my needs. She took the time to explain my options clearly and offered thoughtful and practical advice that helped me. What really stood out was her willingness to go above and beyond—answering all my questions, addressing concerns promptly, and making the entire process smooth and stress-free. It’s rare to find someone who is both professional and genuinely caring, and I’m grateful for her support. I highly recommend Dr. Poorva Soota to anyone looking for reliable guidance and exceptional service. She truly made a difference!
Benson Thomas
Had my vehicle repaired after an accident with ease. Mr Waseem helped me through all the process and had my vehicle repaired without any hassles. Thank you Insurancemarket as you are the best in this business. Moreover the garage have my vehicle done on an off day to deliver on time. Highly appreciated and recommended.
What is our role when you have an accident?
Our Professional Support
We realise that having an accident in a place like Dubai is pretty stressful. It’s never easy to see one of your most expensive assets damaged so badly or, worse, written off completely. Moreover, now that the car has to be repaired, you’re not in a position to get to work, or drop off your kids to school. Taxis are not always available at peak times and the costs will add up. You therefore need your car to be repaired properly and returned to you ASAP…
Roadside assistance contact numbers
Contact your insurance provider directly for immediate roadside assistance
24/7 Emergency Support
Our insurance partners provide round-the-clock roadside assistance for your peace of mind. Keep these numbers handy for emergency situations.
Insurance company contact numbers
NGI
800 4101
AXA
800 4845
QIC
800 4900
Tokio
800 4900
NGI
800 4101
RSA
800 462 372
AIG
800 8181
NIA
800 247 772
Oriental
800 4101
Oman
8000 973 0048
ADNTC
800 4101
Need help finding your insurance provider?
Contact Alfred at 800 ALFRED and our team will help you connect with the right assistance.
