Let us be there for you when you need us most!
WHY CUSTOMERS TRUST INSURANCEMARKET.AE WITH CLAIMS
Alfred will be sure to be here when you need him most. Accordingly, if you’re in an accident, get in touch with us so we know you are okay and we can help you through your claims process. Our strong relationships with our providers means we can often get things done faster than market practice, and we have lots of experience making sure claims are paid quickly and your hire car is ready for you.
Since we know the procedures, we only need the bare minimum requirements: we understand that the process might appear stressful and we want to make things as easy for you as possible. Let us delight you with our service at the time when you need it most.
ENJOY A HASSLE-FREE CLAIM WITH INSURANCEMARKET.AE
Your dedicated claims manager
With a dedicated claims manager, and no call centres, you won’t have to repeat yourself.
Everything is online
Just submit your claim on our website or via email and we’ll get right to registering it.
A strong relationship with our partners
Unlike the rest of the market, our close ties with our insurance partners allow us to sort out claims quicker.
HERE ARE SOME EXAMPLES OF SUPPORTING DOCUMENTS
Car, Yacht, Bike
Vehicle registration card, police report, driving license (if applicable), other documents, etc.
Police reports (even for loss of passports), airline certificates in the case of lost baggage upon arrival, etc.
death certificate, doctor’s report etc.
Claims forms signed by doctors, doctor’s reports, prescriptions, pharmacy bills, lab report bills, etc.
Photos of damage, police reports, repair estimate, etc.
IF YOU'RE IN AN ACCIDENT, TRY TO DO THE FOLLOWING THINGS
- Take photos of the scene and damage
- Make sure you know where you are; look for road signs and landmarks
- If anyone’s injured,call the ambulance immediately, and inform the police.
- See if anyone saw what happens, and try to gather names
WHAT SORT OF CLAIM WOULD YOU LIKE TO REPORT?
Medical Claim or Request For Reimbursement
Travel Claim - Medical or Otherwise
HERE'S WHAT OUR CUSTOMERS ARE SAYING
Hats off specially to Mr. Amjad and Mr. Angelo for giving us the best insurance with a very good price. Assistance since day 1, from the claim, for proving us a rent a car and till our car has been collected. Highly recommended! Hassle free transaction!
After 10 years in the UAE accident free , I had to make a claim for an accident. I was dreading dealing with a broker due to the many horror stories, but how wrong I was! I called Alfred Insurance for a claim and was pleasantly surprised at the service received from Mr. Amjad Umar! What a star! He answered all my questions reassuring me that all will be taken care off. He asked me to give him an hour to sort out my claim and did it in 20 minutes! He even followed up with a call to see if emails where received....great service with great staff!!! Good work Amjad Umar!
Very good service, quick response to the queries. Really appreciating Ms. Gloria for her effort to solving even 2015 claim related issues within a week of time.
I have been using AFIA services since last 5 years and have received very good service every time. They give very competitive quotes and assist during claims. My last dealing with AFIA was handled by Maria Baldo very professionally. I would not at all hesitate to recommend AFIA for any type of insurance you may need.
I had met with accident and I wrote email about the same to my insurance advisor for claim and he took responsibility to lodge the claim with insurance company, I got the claim number and further procedures within couple of days. #Excellent service #Quick support #no hassle for visiting insurance company for vehicle inspection and lodging complain #Save time #save money
Usually insurance company’s make people run around for claims espically when it was total loss claim but the AFIA insurance brokerage was a completely different experience all together they made all the process simple and whole process become so smooth ,will definetly go back with them for my insurance needs again ..trustworthy and realible services
For 12 years I'm insuring my car with Afia- never had even smallest issue with claims. Service is excellent - very pleased with Mr.Ian who cares about my account. I wish we have more companies in the UAE with such a service! Thank you Afia team!
I would like to thank your company personnel at Claims Service Department for the excellent assistance and support extended to me. Your team member Mr. Jahangir Haque was extremely helpful and has taken care of all my queries and requirements, top notch customer service! I have been provided timely and benevolent guidance on the claim application that I have filed. He has a very caring approach and is truly professional. Please accept my gratitude towards him and your team for their speedy and efficient services. I was able to have the claim done in no time. I would especially like to commend Mr. Jahangir for his professionalism and superlative skills. I would sincerely recommend your company to anyone who would require an insurance of such. Keep up the good work! Thank you very much. Kind regards, Aileen
Our company has been dealing with AFIA in the past 3 years. They are always helpful and very attentive to details. Jecryl who has been helping me with our company requirement is very knowledgable with their products and have given me various options to meet our company requirements. I will definitely recommend them to family and friends. Just now, one of our drivers had an accident. Ms. Teresa from claims department help me immediately. She was able to give me a reference claim number within 10 minutes from the time I contacted her.
It was nice experience to deal with AFIA insurance , and personally I Like to say that the Claims Manager Mrs. Gloria, has given a great support to me in dealing with the claim and release the fund. Out from my experience I am saying overall the support given by the team was excellent. Regards Nisha
Over the years, I had dealt with many insurance companies and brokerage firms. What I always felt is that they lack of customer service once the accident happen. However, I was pleasantly surprised with InsuranceMarket.ae when I contacted them after the accident. They not only take up the pain of dealing with the insurance company but arranged everything for me so that my car gets repaired hassle-free. I am thankful to Mr. Jahangir Haque for providing very good customer service and his follow ups. I would highly recommend InsuranceMarket.ae.
WHAT IS OUR ROLE WHEN YOU HAVE AN ACCIDENT?
We realise that having an accident in a place like Dubai is pretty stressful. It’s never easy to see one of your most expensive assets damaged so badly or, worse, written off completely. Moreover, now that the car has to be repaired, you’re not in a position to get to work, or drop off your kids to school. Taxis are not always available at peak times and the costs will add up. You therefore need your car to be repaired properly and returned to you ASAP…
ROADSIDE ASSISTANCE CONTACT NUMBERS
NGI: 800 4101
AXA: 800 4845
QIC: 800 4900
Tokio: 800 4900
RSA: 800 462 372
AIG: 800 8181
NIA: 800 247 772
Oriental: 800 4101
Oman: 8000 973 0048
ADNTC: 800 4101