Nobody enjoys medical forms, but we can’t afford to miss out on the insurance money either. Wish there was another way?
MedNet’s insurance claim process is simpler and way faster than you’d think. In 2024, insurance claims jumped 14% and can be expected to grow this year too. There’s no better time to learn how the reimbursement process works. This guide will walk you through the MedNet insurance claim process – clearing up any confusion and giving you the clarity you deserve.
What is MedNet Insurance? Coverage & Benefits in UAE
MedNet Insurance is a well-known care service provider working with over 1,000 healthcare institutions across the UAE. It’s one of the most respected names in the industry – thanks to its comprehensive insurance coverage and competitive plans. From American Hospital Dubai to Zulekha and Mediclinic, its network keeps expanding every year.
MedNet Insurance – What Does It Cover?
Your MedNet plan typically includes:
- Hospital stays and treatments
- Doctor visits and medications
- Emergency services, including ambulances
- Maternity care (on eligible plans)
- Dental and vision care (usually as add-ons)
- Preventive check-ups and vaccinations
MedNet’s Insurance coverage in UAE varies by plan type, but the essentials are almost always well taken care of.
MedNet Health Insurance Plans
Each network tier gives you access to a curated list of hospitals, clinics, and healthcare providers across the UAE and even beyond, depending on your policy.
To see the exact benefits and coverage, check your plan’s official benefits table or consult with a health insurance advisor.
MedNet Network List – Where Can You Use MedNet Insurance?
The MedNet insurance hospital list in Dubai & Abu Dhabi is impressive and growing! You’ll find coverage at premier facilities, including:
- Dubai London Hospital
- Al Noor Hospital
- Emirates Hospitals
- Imperial College London Diabetes Centre
- King’s College Hospital London
- American Hospital Dubai
Each hospital falls under specific MedNet network tiers. For instance, Imperial College London Diabetes Centre is under the gold networks, while others may fall under different networks.
MedNet Claim Process – Direct Billing vs. Reimbursement
What is MedNet Direct Billing, & How Does It Work?
MedNet direct billing lets you skip paying upfront at network providers. It’s super simple:
- Show your MedNet card at reception
- The provider confirms your coverage
- You pay only the co-payment (usually 10–20%)
- MedNet settles the rest directly with the provider
In other words, you walk in, get treated, and walk out without chasing receipts. Most members prefer it, and for good reason!
When Should You Opt for a MedNet Reimbursement Claim?
Sometimes, you’ll need to use the MedNet reimbursement process:
- Visiting a non-network provider
- If direct billing isn’t available or systems are down
- It was an emergency, and there wasn’t time for approvals
- You got treated while traveling outside your coverage area
- The provider doesn’t support direct billing for that service
In these cases, collect the required documents and submit your claim for reimbursement.
DHA & HAAD Guidelines for MedNet Claims in UAE
In the UAE, MedNet follows all critical regulations set by DHA and DOH (formerly HAAD) to process claims properly. These health bodies ensure that all claims come with correct paperwork, proper coding, and full transparency. MedNet adheres to these standards when handling timelines and medical documents so everything stays compliant. These rules protect both you and the insurance provider.
Step-by-Step Guide to MedNet Insurance Claim Process
Step 1: Gather Your Documents
Make sure you have everything ready before submitting your claim:
- A detailed medical report with diagnosis, onset date, treatment history, and prognosis
- Original itemized invoices showing a clear cost breakdown for each service
- Diagnostic test results (like blood work, scans, etc.)
- Referral letter for physiotherapy, if applicable
- Valid prescription for any medication claimed
- Discharge summary or operative notes if you were hospitalized or had surgery
- Police report if the claim is related to an accident
Step 2: Fill Out the Claim Form
Download and complete the MedNet reimbursement claim form. Double-check all the details to avoid unnecessary back-and-forth later.
Step 3: Submitting a MedNet Claim Online or via Call Centre
You can submit your documents through:
- MedNet’s customer reimbursement portal
- MedNet’s mobile app
- Email to the official claims address
- Or drop it off in person at a MedNet office in Dubai or Abu Dhabi
Step 4: MedNet Claim Approval Timelines & Payment Processing
Claim Submission Deadlines:
- Within the UAE: Claims must be submitted within 60 days from the date of treatment
- Outside the UAE: Claims should be submitted within 90 days from the date of treatment
Once submitted, how long does MedNet take to approve a claim in the UAE? The current processing standards are:
Once a complete claim is submitted, the MedNet UAE insurance claim procedure typically takes 10 working days from the date of successful submission.
Once approved, payment is made via:
- Bank Transfer: Payments can be directly transferred to your bank account
- Cheque Issuance: Alternatively, a cheque can be issued under the principal’s name
You’ll receive updates through SMS, email, or the MedNet app.
MedNet Insurance Hospital & Clinic Network in UAE
MedNet Insurance Hospital List in Dubai & Abu Dhabi
In Dubai and Abu Dhabi, MedNet’s network includes renowned healthcare facilities such as:
- American Hospital Dubai
- Dr. Sulaiman Al Habib Hospital
- Magrabi Eye Hospital
- Cleveland Clinic Abu Dhabi
- Al Noor Hospital
- Emirates Hospital Day Surgery and Medical Center
For a detailed and up-to-date list of network hospitals, refer to the MedNet Network List.
MedNet Silver Premium Network – What’s Covered?
The MedNet Silver Premium Network list goes beyond the basics. Along with inpatient and outpatient care, it usually includes specialist consultations, diagnostic tests, physiotherapy, and prescribed medications.
Since it’s a premium-tier option, you might also enjoy added benefits like access to more top-tier hospitals and shorter wait times. Coverage and co-pays vary by plan, so check your policy or reach out to MedNet for the full picture.
How to Find the Best MedNet-Approved Clinics Near You
Finding MedNet providers is super easy:
- Use the MedNet Provider Locator: Visit the MedNet Provider Locator to search for clinics based on your location and medical needs
- Consult the Network List: Review the MedNet Network List for a complete overview of available clinics
- Contact MedNet Customer Service: For personalized assistance, reach out to MedNet’s customer service for recommendations specific to your needs
MedNet Insurance Contact & Customer Support
MedNet Call Centre & Customer Care Assistance in UAE
The MedNet call centre UAE offers round-the-clock support:
- Toll-Free (UAE): 800 4882 (that’s 800-MEDNET)
- From outside the UAE: +971 4 275 7800
- Email: customerservice@mednet.com
Their call centre runs 24/7, so you can reach out even on a Sunday afternoon or during a midnight paperwork panic.
MedNet Contact Numbers & Office Locations in Dubai & Abu Dhabi
MedNet customer care number and locations:
Dubai Headquarters: DIC Building 13, Dubai Internet City 2nd Floor, Office 210, Al Sufouh 2, Jumeirah
Tel: +971 4 390 0749 P.O. Box: 500259
Abu Dhabi Office: Gulf Business Centre, Salam Street
Tel: +971 2 676 8666 P.O. Box: 5100537
All locations are open Monday through Friday from 8:00 AM to 4:00 PM.
How to Check MedNet Claim Status Online or via Customer Support
Can I track my MedNet reimbursement status online? Absolutely:
- Head to the Mednet Claim Tracker
- Enter your Unique Claim Reference Number (UCRN)
- Complete the quick verification
- Hit Submit to see your claim status
If you prefer talking to a human, just call 800 4882 or send an email to customerservice@mednet.com
Frequently Asked Questions (FAQs)
How long does MedNet take to approve a claim in the UAE?
Standard claims now take just 7-10 working days, with payments completed within 3 additional business days. Emergency claims get expedited processing.
What is the MedNet claim rejection rate?
MedNet claim rejection reasons aren’t shared publicly, but like most insurers, claims may be denied if documents are incomplete or submitted late or if the treatment isn’t covered by your policy.
Can I track my MedNet reimbursement status online?
Yes. MedNet’s updated tracking system lets you follow your claim step by step—right from the portal or mobile app. You’ll even get estimated timelines.
Which hospitals accept MedNet Green & Silver plans?
MedNet Green plans include access to hospitals like Ahalia Hospital, Al Salama Hospital, Emirates Hospital, and Lifecare Hospital across the UAE. Silver plan holders can visit trusted names such as Al Noor Hospital, Emirates Hospital, Ahalia Hospital, and National Hospital.
To be sure your preferred hospital is covered, it’s always a good idea to check the MedNet Provider Locator or speak with customer support.
How to check mednet eligibility in UAE?
You can check your MedNet eligibility by calling 800 4882 or verifying directly at a network hospital with your MedNet card or Emirates ID.
Check Your MedNet Claim Status Now – Contact Our Experts!
Let’s be practical – insurance matters can be confusing, and that’s where we come in. Our team at InsuranceMarket.ae knows MedNet inside out. We can help you sort your claims, pick the right plan, and get every dirham you’re owed. Need help? Get in touch today!
