Biography
Seasoned insurance communications and customer engagement leader with 34+ years of international experience across the UK, Europe, and the Middle East.
Rachel Al Mughairi is a seasoned insurance expert who has worked as the Chief Engagement Officer at InsuranceMarket.ae, where she led brand, customer, and employee engagement initiatives. A frequent media voice on insurance matters in the UAE, she has provided expert commentary across product lines—from health to marine, home, and pet insurance—helping consumers make informed decisions.
Education
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Diploma in Insurance (Dip CII), Chartered Insurance Institute.
Areas of Expertise
Customer and employee engagement
Building programs that raise awareness, trust, and retention across retail and SME insurance portfolios.
Insurance education and thought leadership
Creating accessible explainers and guidance through the “Know Your Insurance” content series.
Media relations and consumer advocacy
Representing InsuranceMarket.ae in mainstream media on health, home, marine, and pet insurance topics.
Market and product insights
Translating regulatory and market shifts into actionable messaging, with emphasis on customer experience metrics.
Cross‑regional perspective
Leadership experience spanning the UK, Europe, and the Middle East markets.
Recent Publications
DUBAI POLICE TRAFFIC FINES 2024
Last updated 24 Nov 2025·13 min read
UNDERSTANDING YOUR CAR INSURANCE DEDUCTIBLES
Last updated 24 Nov 2025·4 min read
WHAT IS THE “ FREE LOOK” PERIOD CLAUSE IN A LIFE INSURANCE POLICY
Last updated 23 Oct 2025·4 min read
Our Ultimate Guide For New And Novice Drivers
Last updated 21 Nov 2025·9 min read
UNDERSTANDING THE BASICS OF ENAYA HEALTH INSURANCE
Last updated 23 Oct 2025·5 min read
Does Pet Insurance Cover Pre-Existing Conditions?
Last updated 23 Oct 2025·5 min read
