If you’ve ever heard the term “excess” when buying car insurance and you’re not entirely sure what it means, this blog is for you!

Defining Excess

In its simplest terms, an “excess” is an amount the insured (ie. the person taking out the insurance policy) has to pay the insurer (the company providing the insurance cover) towards the cost of any claim they make. Sometimes the word excess may be substituted for the word “deductible” so if this is seen anywhere in the documentation it essentially means the same thing.

Insurers will always state their “standard excess” in the policy: this is the amount that generally applies to all claims events unless they state otherwise. Sometimes the amount of excess or the duty to pay it changes according to the terms and conditions laid out by the Insurer in the insurance policy (contract).

When will you need to pay an excess:

An excess is always payable in the event that the claim was the “fault” of the insured (ie. they were to blame) as there is no chance of being able to recover any costs from any third parties involved.

For example, a car insurance claim is made for crash damage following an accident. The bodyshop/repairer fixes the car and confirms the cost to be  AED3000. The policy excess is AED500 so the insurer pays the repairer AED2500 (AED3000-AED500) and the customer/insured pays the balance of AED500 (the excess) when they collect the car.

Important to know

  • However, in some circumstances, an excess may be waived (cancelled) if the claim is for something minor (like replacing a cracked windscreen) or in cases where the insurer has stated it won’t apply for commercial reasons (like using a certain bodyshop/vehicle repairer nominated for a set period of time).
  • For other types of claim (eg. Theft) the amount of excess payable may be different to that relating to damage. It is advisable to always check the insurance policy to see what excesses apply and in what circumstances. Insurers may also refund your excess if you were involved in an incident where the Third Party was “at fault” (ie. to blame) and they are able to recover the cost from them.

In such cases always keep in contact with your insurer to find out the claim status. Note that an excess (deductible) only applies to Comprehensive and not Third Party Liability (mandatory) Motor insurance.

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About Author

Rachel Al Mughairi

About Author

With over 34 years in the international insurance industry in a variety of senior management roles, and as holder of the Diploma in Insurance from the Chartered Insurance Institute, Rachel surely knows her insurance! With experience in London, continental Europe and the Middle East, Rachel is here to share her knowledge and help you understand more about insurance products in this easy-to-understand series of videos and blogs.