Individual Health Insurance Advisor – New Business
As part of our expanding Health Insurance division, we are seeking experienced and performance-driven Advisors to handle inbound health insurance inquiries and convert qualified leads into new business.
Key Responsibilities
1. Inbound Lead Conversion
- Handle inbound health insurance inquiries generated through online platforms, digital campaigns, and referrals.
- Conduct consultative discussions to assess customer needs and recommend suitable health insurance plans compliant with DoH, DHA, and MOH regulations.
- Present accurate and transparent quotations, ensuring clients fully understand coverage options, benefits, and exclusions.
- Achieve and exceed monthly and quarterly new business targets through high-quality lead conversion.
- Maintain professionalism, empathy, and solution-oriented communication throughout the sales cycle.
2. Customer Experience & Relationship Management
- Provide a premium advisory experience from initial inquiry to policy activation.
- Ensure all interactions are clear, compliant, and customer-centric.
- Deliver post-sale support, confirming policy details, documentation accuracy, and activation completion.
- Build strong relationships with new clients to enhance retention and future cross-sell opportunities.
3. Compliance & Operational Excellence
- Ensure full adherence to Central Bank of UAE and Health Authority compliance standards.
- Accurately record all leads, quotations, and client communications within the CRM system.
- Coordinate with underwriting and operations teams to ensure efficient policy processing and issue resolution.
- Follow internal quality and data protection standards at all times.
Desired Skills & Qualifications
Education & Experience
- Bachelor’s degree from a reputed university (mandatory).
- Minimum 2–3 years of proven success in health insurance sales, specifically in managing and converting inbound leads within the UAE market.
- Demonstrated achievement of sales targets and strong performance consistency.
- Good understanding of UAE health insurance regulations and policy frameworks.
Technical & Soft Skills
- Excellent English communication skills (verbal and written); additional languages are an advantage.
- Strong consultative selling, negotiation, and closing skills.
- Proficiency with CRM systems, quotation tools, and digital communication platforms.
- Highly organized, detail-oriented, and able to manage multiple client interactions efficiently.
- Self-motivated and target-driven, with strong follow-up discipline and time management.
Personality Traits
- Confident, empathetic, and professional communicator.
- Resilient and goal-oriented, thriving in a fast-paced, target-driven environment.
- Team player with integrity, adaptability, and a commitment to continuous improvement.
