Did you know that the cost of living in Dubai is higher, but there are benefits to living in the city simultaneously? Electric and water bills also affect the cost of living here. The Dubai Electricity and Water Authority (DEWA) is like a friendly helper ensuring everyone in Dubai has electricity and water. They have a fantastic mobile app that you can put on your phone. 

With this app, you can do lots of things. If you need to set up an account with DEWA, it’s as easy as tapping a button. And you know those bills you get for using electricity and water? The app lets you see and pay for them with just a few taps. It’s like having a little helper in your pocket. 

You can also check how much electricity and water you’re using. And the best part is that you can do all this stuff right when needed. No more waiting in lines or searching for information. DEWA’s app has got your back! So, if you live in Dubai and want to make your life easier, just grab the DEWA app. 

About DEWA

About DEWA

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Dubai Electricity and Water Authority (DEWA) is the only electricity and water services provider in Dubai. DEWA came together in 1992 when two groups, the Dubai Electricity Company and the Dubai Water Department, decided to join forces. Before that, they had been doing their things since 1959. DEWA has more than 11,000 workers who make electricity and water and send them to different places in Dubai.

Imagine, they’re like the wizards who make sure the lights turn on and the water flows in our homes. They work hard to make sure everyone has what they need. 

What are the Services and Features of the DEWA App?

DEWA is like the friend that helps Dubai become the smartest city ever. They made this superb phone app many people use to get electricity and water. Even if you speak Arabic or English, the app talks to you in your preferred language. It’s like having a chatty friend!

This app started in 2012, but it got even better with time. They added new features to make it more awesome. Here are some of the latest updates with the DEWA app:

  • Multitasking-split view-on iPad
  • 3D Touch support on iPhone 6s and 6s plus
  • Enhanced security standards
  • Improved accounts experience
  • iOS 11 support
  • New dashboard design
  • Touch ID login
  • Easy registration process

The DEWA app is like a handy helper for lots of things. You can set up a DEWA account, stop services, and pay bills. Let’s check out the services you can do easily with the DEWA app:

Manage and Update Your Personal Information

Update Personal Information

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Using the DEWA mobile app is like having a personal assistant for all your important details. Changing things like your name, address, and contact info is super simple – just a few taps and you’re done! And guess what? Suppose you’ve recently gotten a property in Dubai or are considering it. In that case, you can even switch the landlord info around using this app. You also need to register your tenancy contract with Ejari in that case

And hey, if you’re a DEWA user, you’ve got even more magic at your fingertips. You can transform your property type from residential to commercial or vice versa. Plus, you can mix in all sorts of other info, too. 

Bill and Service Payments

Bill Payments DEWA

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Paying your DEWA bills has always been challenging, thanks to the mobile app. It’s like having a pocket-sized cashier that’s open 24/7. And guess what? There’s an extra cool feature called EasyPay. It lets you pay for all DEWA stuff, even your friend’s bills. Sharing the payment magic!

But wait, there’s more! Tayseer is like your personal assistant for bill payments. You can use it to pay bills for multiple accounts. Just enter a special number, and voila – all done!

Here’s a neat trick: register for green bills in the DEWA smart app. These green bills can be emailed to you, or you can check them out in the app. So, managing your bills is a breeze.

How to Pay Bills Using the DEWA App? 

Below also is a step-by-step guide on how you can pay your bills using the DEWA app:

  1. Download and install the app: Visit your app store (Google Play Store or Apple App Store) and search for the “DEWA” app. Download and install it on your smartphone.
  2. Log in or register: Open the DEWA app and either log in with your existing DEWA account credentials or register if you’re a new user. You’ll need your DEWA account number and other relevant details.
  3. Access the billing section: Once logged in, find the billing or payments section within the app. This is prominently displayed on the main screen or accessed through a menu.
  4. View your bill: In the billing section, you can see your current bill and any outstanding payments. You can also view your bill history and details about your usage.
  5. Choose payment method: Select your preferred payment method. DEWA offers various options like credit/debit cards, online banking, or e-wallets.
  6. Enter payment details: If you’re paying with a card, provide your card details as prompted. For other payment methods, follow the instructions provided on-screen.
  7. Confirm payment: Review the payment details to ensure accuracy. Once everything looks good, confirm the payment. You might receive a confirmation notification or email.
  8. Save receipt (optional): Some apps offer the option to save or download a payment receipt for your records. If this is available, keeping a copy is a good idea. 
  9. Set up auto-pay (optional): For added convenience, explore the app to see if there’s an option to set up auto-pay for future bills. This way, your bills can be paid automatically without manual intervention.
  10. Logout (if necessary) After completing the payment, you can log out of the app for security purposes.

App layouts and features might change over time, so if you encounter any difficulties, the DEWA app likely has a help section or customer support to guide you. It’s a user-friendly tool designed to make bill payments convenient and hassle-free.

Activate or Deactivate Connections

With the mobile app, you’ve got the power to turn things on or off! Let’s say you’ve got a new apartment in Dubai – the app lets you switch your DEWA account on or off as needed. It’s like having a magic switch at your fingertips!

And that’s not all. If you need technical help with your electricity or water connections, the app has your back there too. Just a few taps and you can ask for assistance. It’s like having a tech-savvy friend on speed dial! So, whether you’re moving into a new place or need connection advice, the DEWA app is your handy helper. 

EV Charging Community

EV Charging Community

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DEWA has set up many cool spots in Dubai where electric vehicles (EVs) can get charged. If you’re a DEWA user and have an EV, you’re in luck! You can use the mobile app to join in on the EV fun. Just sign up and pay right there – it’s like having a ticket to the future of driving! The UAE might also be the production base for electric cars in the future, so there are lots of EV charging stations in the city and other connecting emirates.

And here’s the scoop: the app doesn’t just help you pay and join the EV club. It also gives you a map to find these charging spots. So, whether you’re all about green driving or want to try out an electric car, DEWA’s got you covered. With the app, it’s as easy as a few taps to plug into the future of transportation!

Building or Demolition NOC 

Hey there, builders and developers! Guess what? You can use the DEWA app to request a special paper called a “no objection certificate” (NOC). This paper gives you the green light to build or tear down a property. And that’s not all – the app lets you keep an eye on your requests and even figure out how much it’ll cost to get connected. 

Managing Consumption

No worries if your bill seems bigger than usual – the DEWA mobile app is here to help. You can use it to check and confirm any unexpected increases. This app is like a buddy that enables you to save power and water. It even warns you if you’re using much more than usual. 

And here’s the cool part: you can switch on Away Mode. If something strange happens with your electricity or water usage, the app sends you a message. It’s like having a watchdog for your bills!

Plus, the app has a neat trick. You can ask it to show you how you’re doing compared to your neighbors. It’s like getting tips for smart living from the people next door. With the DEWA app, keeping an eye on your usage and staying smart with resources is as easy as a tap!

The DEWA Store

The mobile app also includes a DEWA store, offering special deals to DEWA customers. The store offers discounted offerings across various categories, from insurance and healthcare to shopping and services like home moving companies in Dubai.


The focus is on the versatile DEWA mobile app, which offers various convenient services. Designed with user-friendliness in mind, this application significantly simplifies multiple processes for the residents of Dubai. 

Whether you’re purchasing or renting a home in Dubai, the DEWA mobile app proves invaluable by streamlining procedures related to electricity and water connection services. Its user-friendly interface and comprehensive features contribute to a hassle-free experience, ensuring that the essential tasks of managing your new residence are efficient and straightforward. Embracing this app means embracing a smoother transition into your new home, as it takes care of vital utilities through its accessible and user-centric design.

About Author

Rizalie Gumalog

About Author

Rizalie Gumalog is a digital storyteller known for her eclectic writing styles that captivate audiences. With her almost 3 years of experience, she crafts engaging articles that build meaningful connections between brands and their audience. Drawing inspiration from nature and music, Riza is committed to creating enriching experiences and is always ready for new digital explorations.