Welcoming a newborn is a joyous time, but it also comes with administrative tasks. For UAE nationals residing in Dubai, the “Mabrouk Ma Yak” service streamlines the process of obtaining essential identification documents for your new baby.
This blog will discuss what this service entails, eligibility, and the step-by-step process of obtaining a Mabrouk Ma Yak.
About “Mabrouk Ma Yak”
Mabrouk Ma Yak’s goal is to make it easier for UAE nationals to obtain essential documents for their newborns. These documents include a passport, identity card, birth certificate, and health card.
The Authority’s participation in the “Mabrouk Ma Yak” project is a unique example of collaboration between local and federal institutions. It aligns with the authority’s efforts to support government accelerator teams and contribute to achieving the national agenda outlined in the UAE Vision 2021.
The initiative presents a comprehensive package that includes a birth certificate, ID card, passport, and health card, ensuring the happiness of families welcoming a new baby.
Who can use “Mabrouk Ma Yak”?
Here are the requirements to be eligible for the “Mabrouk Ma Yak” service:
- The father must be a UAE citizen.
- The mother must be listed in the family book.
- This service is only for babies born at hospitals participating in “Mabrouk Ma Yak”.
Check the list of hospitals here.
Mabrouk Ma Yak Required documents
- The father must have a verified UAE Pass account.
- Valid Emirates IDs for both parents.
- Family book.
- Marriage certificate (only if this is the firstborn child).
Important note: The application must be submitted within 3 months of the baby’s birth.
If the father applying for the service doesn’t have an authenticated UAE Pass account, the application cannot proceed. An authenticated account requires additional verification steps to confirm your identity.
Mabrouk Ma Yak Personal Photo Requirements
- Background: White
- Hands: Not visible in the photo (i.e., below the shoulders)
- Eyes: Open
- Frame: Not allowed
- Dimensions: 40-35 millimetres wide
Note: The child’s photo must meet specific requirements as stated above. If the photo doesn’t meet these requirements, it will delay the processing of your application.
Mabrouk Ma Yak Fees
For Dubai, here are the following fees you need to pay:
- Passport- 50 AED
- Emirates ID- 140 AED
- Birth Certificate- 60 AED
- Total (Credit Card)- 200 AED*
* (0.68% is charged as credit cards fees + 5% VAT on credit card fees).
How to Apply for “Mabrouk Ma Yak”
Here’s a step-by-step guide on using the “Mabrouk Ma Yak” service to get your newborn Emirati’s essential documents:
At the Hospital:
- Inform the hospital: Let them know you wish to use the “Mabrouk Ma Yak” service to obtain your baby’s documents. This needs to be done during your hospital stay.
Mabrouk Ma Yak Online Application:
- Confirmation SMS: Once the hospital completes the process, you’ll receive a confirmation SMS with a link to finish your application online.
- Login and details: Go to the link and log in to the Mabrouk Ma Yak Service portal using your verified UAE Pass account.
- Baby information: Enter your newborn’s name and upload a photo that meets the specified requirements (white background, open eyes, no hands, specific size).
- Optional applications: You can apply for paternity/maternity leave and child allowance (for federal government employees only) if desired.
- Delivery choice: Select your preferred method for receiving the documents:
- Home delivery: Documents will be delivered to the address provided during application.
- Collect from service center: Visit the General Directorate of Residency and Foreigners’ Affairs with your original family book.
- Payment: Pay the service fee online using a valid payment method.
- Ready notification: You’ll receive an SMS once your documents are ready.
How to Check Your “Mabrouk Ma Yak” Application Status
There are two ways to check the status of your “Mabrouk Ma Yak” application:
Track via Text Message:
You will receive a text message containing a link to track your application online. This is the preferred method for checking the status.
Contact the Call Center:
- Call Center 1: 600 522 222
- Call Center 2: (For inquiries about the “Mabrouk Ma Yak” service specifically) 600 025 555
Please note: When calling the second call centre, the inquiry will be transferred to the “Mabrouk Ma Yak” service coordinators, who will then assist you with your request. When contacting the call centre, it’s recommended to have your application reference number handy to expedite the process.
FAQs
Can I cancel my application?
Yes, you can cancel your application at any time before you make the payment.
What are the guidelines for the baby’s name?
- First name only: Only the first name needs to be entered. Your child’s full name will include your family name and father’s name, automatically added to the printed documents.
- No special characters: Avoid including any special characters like symbols, numbers, or punctuation in the name.
- Character limit: The name must be 15 characters or less.
- Accurate English conversion: Ensure the English name you provide accurately reflects the Arabic name (if applicable).
When can you use this service?
To use this service, the parent must complete the payment within 120 days from the date of the baby’s birth.
Whom should I contact if there are problems or concerns related to payment?
If you have any problems or concerns regarding payment, please contact the call centre of the Federal Authority for Identity, Citizenship, Customs, and Port Security at 600522222. They will be able to assist you with any issues you may have.
What measures are in place to ensure data security is shared during the payment?
The data shared during the payment process is treated with confidentiality and is securely handled. The ADIB payment gateway for processing credit card data adheres to international security standards and holds the PCI DSS (Payment Card Industry Data Security Standard) certification.
