Alfred's other services - at no additional cost!

HOW CAN WE HELP YOU?

 
Alfred will be sure to be there when you need him most. So get in touch with us if you find yourself in an accident or need to file a claim.

We’d want to know that you are okay and also help you with the claim process. Our strong relationships with our providers also means we can often get things done faster than the standard market practice, and we have a lot of experience making sure claims are paid quickly.

We understand that the claims process can appear stressful and we want to make things as easy for you as possible. Allow us to delight you with our service at the time when you need it most! Just navigate to our claims section for information on who to contact.

Alfred is always happy to welcome back an existing customer!

We hope the last year went well for you. Now you’re insured with Alfred’s InsuranceMarket.ae, renewing couldn’t be easier. Hopefully you’ve received our reminders in the post and by SMS, so let’s get started on this straightaway. We love building long-term relationships with our clients. And we wouldn’t be able to do that if we did continously strive to get what’s best for them. We’ll see if it’s worth you changing your provider. We’ll see if we can use our might to get you a further discount.

Once this is all done by our personal shoppers, all we’ll need is your registration card (front and back) and then we’ll get your policy documents ready for you. Of course, we’d love to welcome you to our office again for a chat and a coffee, but let us know if you’d just like us to courier the documents to you.

Help me renew my policy!

We would hate to see you go, but can understand that things constantly change in Dubai.

You can either drop us an email or give us a call and a member of the team will get back to you at the earliest and guide you through the cancellation process.

Email: cancellation@afia.ae
Phone: 04 421 5819

Oh no! Has one of Alfred’s personal shoppers agitated you in some way? Or maybe you have a misunderstanding with one of our partnered insurers?

Please let us know as your insurance troubles as you, as a client, are very important to us.

For health or medical insurance complaints, visit iPromes

For all other lines, you can drop an email to our Quality Manager, Zainab, and inform her of the details.

Email: zainab@afia.ae
Phone: 04 421 5819

Maybe you’d like to share some thoughts or concerns regarding your experience or process? Alfred values all types of feedback.

Simply drop an email to askalfred@insurancemarket.ae

Alternatively, if you’ve previously encountered a personal shopper’s outstanding service and would like to join our growing number of satisfied clients, please leave us a review here. We’d love to know how we did and what stood out for you.

FROM YOUR PERSONAL SHOPPERS' DESKS

Enjoy and learn from some exclusive videos produced by Alfred’s dedicated personal shoppers who are responsible for helping you choose from car insurance companies in Dubai and across the UAE. But that’s not it – we also play a huge role in servicing all your requirements once you have insured with us, including taking the complete responsibility of representing you at the time of a claim.

Fast track claims service

How to avoid a claim?

Making changes to your policy