In our increasingly digital world, the United Arab Emirates (UAE) has introduced something called the UAE Pass, which aims to make our lives easier and more secure. It’s a digital identity solution that simplifies how we access government and private sector services.
Whether you’re a UAE citizen, resident, or visitor, the UAE Pass offers a seamless and convenient experience across different platforms and services. From knowing its uses, how it works, its features, how to register it and more, this blog is everything you need.
Let’s know more below.
What is a UAE Pass?
It is a unified national digital identity approved by all UAE citizens, residents, and visitors. It’s like having a digital version of your real identity. Before the UAE PASS, there were other ways to log in and prove your identity online, like DubaiID or SmartPass. But now, the UAE PASS is the new and improved way to do it. It’s a single login credential that works for all online government transactions in the UAE.
This means you can access government, semi-governmental organisations, and private sector services through the Internet. Instead of needing separate usernames and passwords for each service, you can access affiliated websites and applications using your UAE Pass login.
About UAE Pass
The UAE Pass is an important digital identity system in the United Arab Emirates that ensures your online activities are secure. In October 2017, Smart Dubai and the Telecommunications Regulatory Authority (TRA) entered into a Memorandum of Understanding (MoU) to collaborate on the development of a unified and reliable digital identity solution for the United Arab Emirates (UAE).
Subsequently, in 2018, UAE PASS, the result of this collaboration, was officially launched during the GITEX event.
Features of the UAE Pass
Single Mobile Identity
UAE Pass provides users with a single digital identity that can be used across various sectors. This eliminates the need for multiple access credentials, streamlining the authentication process. With UAE Pass, individuals can conveniently access different services without the hassle of managing multiple accounts and credentials.
Mobile-Based Authentication
UAE Pass offers mobile-based authentication, making it easier for users to prove their identity to service providers. The authentication process involves two steps. First, users enter a valid credential such as their Emirates ID number, mobile number, or email address.
Then, they validate the authentication on their smartphones using a PIN, TouchID, or FaceID. This secure and convenient authentication method ensures seamless access to various services.
Digital Signature
UAE Pass enables users to digitally sign and validate documents. Individuals can authorize document signing directly on their smartphones, utilising different digital signing services. The signed documents can be easily validated on the UAE Pass portal, ensuring the integrity and authenticity of the signed content.
UAE PASS supports two types of signatures: Advance (Low) for authentication using a PIN and Qualified (High) for authentication using a signing password.
User Levels
UAE Pass offers three distinct user levels to cater to different authentication and signature requirements.
- The basic level provides unverified authentication and does not support digital signatures.
- The verified level includes verified authentication and the ability to use Advance (Low) signature.
- The Advance Verified level provides verified authentication for enhanced functionality, allowing users to utilise both Advance (Low) and Qualified (High) signatures.
UAE PASS Channels
UAE Pass services are provided through multiple channels to accommodate user preferences and accessibility.
- Mobile Application: Through the mobile app, users can register, manage their profiles, authenticate on service providers’ websites, and sign and validate signed documents. This convenient and user-friendly mobile application allows individuals to access and utilise UAE PASS features on the go.
- Self-Service Portal: This portal enables users to manage their profiles, sign documents, and validate them. Users can access the portal using a web browser on their computers or mobile devices. The self-service portal offers an intuitive interface for individuals to handle their UAE Pass-related activities conveniently.
- Kiosk Application: This application is specifically designed for biometric verification using fingerprint identification. By using the Kiosk application, individuals can step up their accounts and enhance their UAE PASS authentication level. The Kiosk application ensures a secure and reliable biometric verification process.
Benefits of the UAE Pass
A digital identity provided by the UAE pass can be really helpful for high school students. Here are some ways it can benefit you:
Security
The UAE pass digital identity is designed to keep your personal information safe. It uses special techniques to protect your data and makes sure that only authorised people can access it.
Easy Access to Services
With a UAE pass digital identity, you can easily access government services and other online platforms. This means you don’t have to go in person or deal with lots of paperwork. Whether you need to apply for government programs, access healthcare services, or interact with banks, your digital identity makes it much quicker and easier.
Document Certification and Digital Signatures
The UAE pass lets you certify and sign documents electronically. This means you can avoid printing and signing papers manually. By digitally signing documents, you can make them legally valid and secure.
Sharing and Storing Digital Documents
With a UAE pass digital identity, you can securely share and store digital documents. This is helpful when you need to share important files like school records or certificates. You can easily send them to the right people or keep them stored digitally in one place.
Updating Personal Information
Managing personal information can be a hassle, but with a UAE pass digital identity, it’s much easier. You can quickly update your contact details or other personal information across different platforms and services. This helps to keep your information accurate and up to date.
Works with Different Platforms
The UAE pass digital identity can be used with various government and private sector systems. This means that it can be recognised and accepted by different organisations. So whether you’re using government services, doing online transactions, or shopping online, your UAE pass digital identity works smoothly across different platforms.
Ready for the Future
The UAE pass digital identity is built to keep up with new technologies and changes in the digital world. As new services and technologies emerge, your digital identity can adapt and incorporate them. This means you’ll be able to use the latest innovations and services securely and easily.
How to Register for the UAE Pass
- Step 1. Download the App
- The application is designed to be compatible with both iOS and Android devices. Follow these links: App Store and Google Play.You may also visit the official app store relevant to your device. Search for the app by name and tap the download/install button.
- Wait for the app to be downloaded and installed on your device.
- Step 2. Launch the App
- Locate the app icon on your device’s home screen or app drawer.
- Tap on the app icon to launch it.
- Step 3. Scan your Emirates ID
- On the app’s main screen, look for the option to scan your Emirates ID.
- Tap on the designated button to access the scanning feature.
- Align your Emirates ID within the provided frame on the screen.
- Allow the app to access your device’s camera and scan the ID.
- Step 4. Verify your Email and Phone Number
- After scanning your Emirates ID, the app will prompt you to verify your email and phone number.
- Enter the necessary information in the provided fields.
- Wait for the app to send a one-time password (OTP) to your registered email and/or phone number.
- Step 5. Enter the OTP
- Check your email and/or phone for the OTP sent by the app.
- Enter the OTP in the designated field within the app.
- Tap on the “Verify” or similar button to proceed.
- Step 6. Create a PIN
- The app will now ask you to create a PIN for added security.
- Enter a secure PIN of your choice using the on-screen keypad.
- Confirm the PIN by entering it again.
- Step 7. Verify your Account using Face Recognition
- If the app offers a face recognition feature, it will prompt you to verify your account using this method.
- Position your face within the provided frame on the screen.
- Follow any on-screen instructions for facial recognition verification.
- Wait for the app to authenticate your face.
- Step 8. Set a New Password for Digital Signatures
- To ensure the security of your digital signatures, the app will require you to set a new password.
- Enter a strong password following any provided guidelines (e.g., minimum length, special characters).
- Confirm the password by entering it again.
Optional: Alternate Registration Option
- If you prefer not to register through the app, the procedure may allow you to use your Emirates ID card at the nearest service outlet.
- Visit the designated service outlet with your Emirates ID.
- Follow the instructions provided at the outlet to complete the registration process.
If you require assistance or have any inquiries, please feel free to contact the Digital Identity team at any time. They can be reached 24/7 at the following contact number: 600 56 1111.
What are the UAE Pass Kiosks?
The UAE Pass Kiosk is a self-service machine that you can find in different government offices and public places throughout the United Arab Emirates (UAE). It’s a convenient way for people to get their UAE Pass, which is a digital identity solution.
To know the nearest Kiosks machine near you, head to this link, and enter your location and the city where you’re located. A map and satellite image will open to give you a detailed view of the kiosk location.
The UAE pass kiosk offers some great advantages to promote digital verification. Here are the benefits of using the UAE pass kiosk:
- Sign Documents Anywhere: With the UAE pass, you can sign official documents from anywhere using any device that you can access. You don’t need to physically sign papers anymore, which makes it more convenient and saves time.
- Access Government Channels: By using your fingerprint and the UAE pass, you can easily access special government services throughout the UAE. This means you can interact with the government and get things done more easily, like applying for permits or accessing important information.
- Verify Documents Digitally: The UAE pass kiosk allows you to digitally verify any document or certificate. Instead of relying on manual checks, you can use this system to make sure that documents are genuine and haven’t been tampered with. It’s a faster and more secure way to verify important papers.
- Get Customized Services: With digital identification through the UAE pass, you can access customised government services that are tailored to your needs. This means you can get the specific help or information you need without any unnecessary hassle.
How to Activate Emirates ID in the Kiosk: Step-by-Step Guide
To activate your Emirates ID at the Kiosk, please follow these steps:
- Ensure that you have your Emirates ID in hand before proceeding. If you don’t have it, make sure to obtain it before moving forward.
- Make sure you have the UAE pass downloaded to your phone.
- Open the UAE Pass app and scan the backside of your Emirates ID using the provided scanning feature. If prompted, enter your email address and mobile number.
- You will receive verification codes via email or SMS. Enter each verification code when prompted. Once the codes are successfully validated, you will be prompted to create a four-digit PIN for added security.
- The final step involves an encrypted 3D face scan. Follow the instructions provided in the app while holding your phone close to your face. This step ensures a secure and accurate verification process.
- If you plan to sign documents using the UAE Pass app, setting a password for enhanced security is recommended. This will provide an additional layer of protection for your sensitive information.
FAQs
Who is eligible for UAE PASS?
Currently, only citizens and residents with a valid Emirates ID card are eligible to use UAE PASS.
What is my UAE PASS identifier?
Your primary UAE PASS identifier is your Emirates ID number. When logging in to a service, you can use your valid email address, mobile number, or Emirates ID number.
Can I download and install the UAE PASS app to access its services?
Yes, you need to download and install the UAE PASS app in order to utilise the services provided by UAE PASS.
Will my UAE PASS expire, and how can I find out when?
To check the expiration date of your UAE Pass, you can access the self-service portal. The certificates are valid for a duration of 3 years from the time of creation or renewal.
What is the contact number for the UAE PASS help desk?
The contact number for the UAE PASS help desk is
Can I revoke my signatures on digital content?
Once a document has been signed, the signatures cannot be revoked.
What digital content formats are supported for signing?
.pdf documents are the supported format for signing.
Is my digital signature legally valid under UAE law?
Under UAE law, the digital signature provided by UAE PASS carries the same legal validity as a traditional written signature.
What are the security features of the digital signature used by UAE PASS?
UAE Pass utilises a national Public Key Infrastructure (PKI) that employs industry-standard signing certificates. The keys are securely stored through Secure Element (SE)/Trusted Execution Environment (TEE) on mobile devices and a cloud-based Hardware Security Module (HSM).
What security measures should I take while using UAE PASS?
To ensure security when using UAE PASS, it is important to never share your PIN or password with anyone. Additionally, verify that authorisation notifications are originating from legitimate sources that you recognise.
How can I enroll in UAE PASS using SmartPass?
To enroll in UAE PASS via SmartPass, follow these steps:
- Download the UAE Pass app.
- Sign up by selecting the SmartPass option.
- Enter your existing SmartPass credentials.
How can I enroll in UAE Pass using Dubai ID?
To enroll in UAE PASS via Dubai ID, follow these steps:
- Download the UAE Pass app.
- Sign up by selecting the Dubai ID option.
- Enter your existing Dubai ID credentials.
How can I sign a document using UAE Pass?
You can sign a document through UAE Pass using either the application or the Self-service portal. Here’s how:
- Select the document you wish to sign.
- Enter your PIN or signing password, depending on the signing level.
- Afterwards, you will have the option to download the document with your signature.
How can I change my email address?
To change your email address, you can do so from both the UAE Pass application and the Self-service portal. Follow these steps:
- Go to Account -> Personal Details -> Email (edit).
- Enter the new email address you wish to use.
- Validate the change using an OTP (One-Time Password).
How can I change my mobile number?
To change your mobile number, you can do so from both the UAE Pass application and the Self-service portal. Here’s what you need to do:
- Go to Account -> Personal Details -> Mobile Number (edit).
- Enter the new mobile number you want to use.
- Validate the change using an OTP.
Can I use an international number?
Yes, you can use any international number as long as you are able to receive SMS messages on that device.
Can I modify all my personal information?
No, you can only update your email address and mobile number. Other personal information cannot be modified.
Can I delete my UAE Pass?
Currently, the only option available is to delete the app. There is no option to delete the UAE Pass itself.
I am unable to log in using UAE Pass. What should I do, and where should I report the issue?
If you need help logging in to your UAE Pass account on the self-service portal or any other website, please contact the helpdesk for further assistance.
How can I review my UAE PASS transaction history?
You can access your full authentication history on the UAE Pass application and the self-service portal.
I have received an authentication request on the UAE Pass mobile application, but I did not initiate it. What should I do?
If you receive an authentication request on your device that you did not initiate, refrain from confirming it and instead contact the helpdesk for guidance.
How can I ensure the security of my UAE Pass account?
To maintain the safety of your UAE PASS account, never share your password or PIN with anyone. Additionally, avoid leaving your device unattended where it could be at risk of theft.
How can I submit a complaint regarding UAE Pass?
If you wish to file a complaint, please reach out to support@uaepass.ae.
