Dubai, famous for its modern and forward-thinking ways, has transformed its police services with Smart Police Stations (SPS). These stations provide incredible convenience, efficiency, and access, allowing residents and visitors to use police services anytime, day or night, without needing to talk to someone. In this article, we are diving deep into everything you need to know about Smart Police Stations in Dubai, including their services, locations, and benefits, etc.
What is a Dubai Smart Police Station?
The Smart Police Station (SPS) is a new type of police station without officers, where you can access around 27 main services, usually available at regular police stations.
The first SPS opened in City Walk on September 18, 2017. The goal was to make police services more efficient and transparent.
Some might question if Dubai needed Smart Police Stations since its police system was already efficient. However, the government aims to expect changes in society and plan for the future. They work to make government services user-friendly and to stay ahead of criminals.
Considering the available technology, opening SPSs in different areas was a good move. These stations are open 24/7 and provide important services like reporting crimes and traffic incidents.
One of the best things about SPS in Dubai is that they offer services in seven languages: Arabic, English, French, Spanish, Russian, German, and Chinese. This makes the filing process much easier for people, as they can communicate in the language they are most comfortable with.
How Do These Smart Police Stations Help with Policing?
Smart Police Stations in Dubai use advanced technology to minimise the need for direct human interaction. Studies show that some people feel nervous or anxious when talking to a police officer in person, and others might hesitate due to privacy concerns. The language barrier is also a significant issue in Dubai’s multicultural society.
Dubai Smart Police Stations address these problems by allowing visitors to use the system in seven languages: Arabic, English, French, Spanish, Russian, German, and Chinese. These stations offer fully private, 24-hour virtual interactions, giving visitors direct access to all SPS services.
List of Dubai Smart Police Station Locations
| Location | Address | Phone Number |
| Arabian Ranches | Community Centre – E311 – near Arabian Ranches – Arabian Ranches – Dubai – United Arab Emirates | +971 4 606 1600 |
| Al Eyaas Police Point | Emirates Rd, Exit No 67, Next to Al Eyas Mosque – Al Khawaneej 2 – Dubai – United Arab Emirates | +971 4 606 1600 |
| La Mer, Jumeirah | La Mer North, North Entrance, N48 – 2A St – Jumeirah 1 – Dubai – United Arab Emirates | +971 4 606 1600 |
| Expo City Dubai | Expo City Dubai – Al Wasl Avenue – Dubai | +971 4 606 1600 |
| Last Exit, Al Khawaneej | Exit D89, Next To Krush Burger – Last Exit Al Khawaneej, 1st St off – Sheikh Zayed Bin Hamdan Al Nahyan Street – Al Khawaneej 1 – Dubai – United Arab Emirates | +971 4 606 1600 |
| Al Seef by Meraas | Al Seef by Meraas, Near Parking Entrance, Dubai Creek – Al Seef St – Al Hamriya – Dubai – United Arab Emirates | +971 4 606 1600 |
| Last Exit, E11, Dubai Bound | Last Exit E11, DXB Bound, Sheikh Zayed Rd Saih Shuaib 1 – Dubai – United Arab Emirates | +971 4 606 1600 |
| Dubai Silicon Oasis | Cedre Shopping Centre, Outside Main Entrance – Dubai Silicon Oasis – Cedre Villas – Dubai – United Arab Emirates | +971 4 606 1600 |
| Palm Jumeirah | Golden Mile Galleria, Golden Mile 7, Street Level Entrance – The Palm Jumeirah – Dubai – United Arab Emirates | +971 4 606 1600 |
| City Walk, Building 10 | Building 3 – Dubai – United Arab Emirates | 971 50 214 3811 |
| Al Muraqqabat, Deira | Al Mustaqbal St – Al Wasl – Dubai – United | +971 4 606 1600 |
| Al Lesaily, Al Ain Road | Next to Dubai Government Office – Al Ain – Dubai Rd – Dubai – United Arab Emirates | +971 4 606 1600 |
| Al Twar, Al Nahda St, D93 | Al Nahda St, D93, Next to Emirates NBD Office – Al Twar 1 – Dubai – United Arab Emirates | +971 4 606 1600 |
| Dubai Design District (D3) | Building 3 – Dubai – United Arab Emirates | 971 50 214 3811 |
| Dubai Airport Freezone | DAFZA Food Court – Dubai Airport Free Zone – Dubai – United Arab Emirates | +971 4 606 1600 |
| Hatta | Dubai-Hatta Rd – Sufayri – Dubai – United | +971 4 606 1600 |
What Documents Do You Need to Report a Crime in Dubai?
If you are a Dubai resident, you must bring your Emirates ID. Visitors should bring their passports. The facility has a scanner and printer for any needed documentation.
Sometimes, you might need to speak with a police officer via video call to give details about the case. After you finish reporting, you will receive a copy of the filed case to keep for your records.
How Can I File a Complaint in an SPS in Dubai?
Filing a complaint at a Smart Police Station (SPS) in Dubai is easy and involves just three steps:
Steps
Step 1: Entering the Station
- Enter through the main doors.
- Follow the floor signs to the large screen on the left.
Step 2: Select Language
- Choose your preferred language on the touch screen.
Step 3: Choose a Service
- Select the service you require from the menu.
Step 4: Choosing Your Status
- Select between the “Resident” and “Tourist” options.
Step 5: Registering Personal Data
- Residents: Provide your Emirates ID.
- Tourist: Provide your passport.
Step 6: Follow the instructions
- Follow the instructions given on-screen to complete your request.
Step 7: Confirming Your Contact Number
- You will receive a text message to confirm your contact number.
Step 8: Submitting the Complaint Details
- You will record your statement with a police officer via video call.
- Use the available scanner and printer to provide any additional information.
- After recording your statement, sign on the screen to finalise the report.
Once the process is completed, you will receive a reference number (via receipt and SMS) for future follow-ups. The SPS will then forward your complaint to the relevant police station for further investigation.
Dubai Smart Police Station Services
Currently, Dubai Smart Police Stations provide various services that involve virtual direct contact with the police. These complaints are managed by a central control room, and some services are entirely automated. Residents can use SPS kiosks, drive-thru, and walk-thru options to report complaints, crimes, and incidents. Additionally, the stations offer fine payment services through cash, near-field communications (NFC), and credit card systems. You can pay fines at a machine instead of dealing with an officer.
Apparently, SPS offers 26 services categorised as follows:
| Criminal Services | Traffic Services | Certificates & Permits | Community Services |
| Home security | Reissuing traffic accidents | Lost item certificate | Tourist Security |
| Victim support | Traffic status certificate | Police clearance certificate | Events security request |
| Report bounced cheque | Change vehicle colour | Corpse entry permit | Leaders at your service |
| Labour complaint | Pay fine | Night work permit | Job vacancies |
| Police eye | Road closure permit | Heart patient service | |
| File a criminal complaint | Certificate TWIMC(To whom it may concern) | Delivery of found items | |
| Police report inquiry | Search for lost items | ||
| Human trafficking |
Final Takeaway:
This wraps up our guide to Smart Police Stations in Dubai. If you live in this fantastic city, you can relax knowing that the government is dedicated to keeping the city safe and considers cultural and social factors in its plans.
For emergencies like accidents or fires, you can call any emergency number in Dubai to get quick help from the right department.
Dubai’s Smart Police Stations show the city’s dedication to innovation and improving public services. Using advanced technology, Dubai has created a new level of smart policing. Whether you live in Dubai or are just visiting, these stations offer a convenient, efficient, and secure way to access important police services anytime.
Frequently Asked Questions (FAQs):
Q. Can I report an emergency at an SPS?
Yes, SPS have options for emergency reporting, which are handled promptly by the Dubai Police.
Q. Are Smart Police Stations safe to use?
Yes, SPS are equipped with secure technology to protect user data and ensure confidentiality.
Q. How Many Smart Police Stations Are There in Dubai?
There are currently seventeen police stations in Dubai.
